Terms & Conditions
247LoftBlinds.co.uk are completely dedicated to your total satisfaction. If you have any suggestions or comments please complete our contact form or email us at info@247loftblinds.co.uk.
Window Codes
It is your responsibility to ensure that window codes are taken accurately. We can not be held responsible for blinds which do not fit if you have entered your window code incorrectly. Please click here to identify you window correctly.
Payment Options
All orders are paid for when your order is placed. Visa, Mastercard, Switch & Maestro are accepted online. Cheques, postal orders etc must be sent to us before your order is started. All orders paid by cheque will require a holding period of 7-10 days for your cheque to clear before the order will be put into production.
Changes, Cancellations and Refunds
If for any reason you are not satisfied with any VELUX product then please contact us on 0800 0336 247 and we will arrange for VELUX to collect the product (including its unopened, original packaging) at no charge. A full refund will then be issued within 30 days.
FastTrack Orders
Because our FastTrack products are custom made to your exact specifications, they are not suitable for resale by us, therefore, it is important that you are sure of your purchase decisions prior to placing your order as we can not accept returns for blinds which have been made correctly.
Please note that once a FastTrack order is placed we can not guarantee to be able action any cancellation or amendment requests as our factory often start working on these orders within a few minutes. Obviously we will always do our best to accommodate these requests as long as the blinds haven't been made.
On extremely rare occasions there may be delays caused by out-of-stock materials, shipping delays, temporary factory overload, holidays, or other factors beyond our control. In the event of a known delay, you will be contacted that day. 247blinds.co.uk reserves the right to reject any order, at its discretion.
Discontinued and/or Back Ordered Items
247LoftBlinds.co.uk has no control over materials that are discontinued or placed on backorder by the various manufacturers. 247LoftBlinds.co.uk will make every effort to remove discontinued items as soon as we are made aware of them and will notify you whenever we receive notice of any backorders.
Delivery Dates
Please note we endeavor to deliver all our blinds on the scheduled delivery date however any delivery dates given or implied are estimates and should not be considered a guarantee that you blind/s will be delivered on that day. Also it is possible that if your order contains a variety of blind types that they may be delivered separately by different carriers.
VAT
All prices quoted on our website are inclusive of VAT at the prevailing rate.
Inspection of Merchandise
IMPORTANT: Inspect your blinds as soon as you receive them and notify 247LoftBlinds.co.uk immediately of any damages in shipment. Also, please check to make sure that the products you ordered were made exactly as you specified when you ordered them. If you notify 247LoftBlinds.co.uk that the merchandise has been damaged in shipment or was made incorrectly within 48 hours days of the date that the merchandise is delivered to you, 247LoftBlinds.co.uk will have the damaged merchandise either repaired or replaced at no cost to you.
If you do not notify 247LoftBlinds.co.uk that the merchandise has been damaged in shipment during this 48 hour period, 247LoftBlinds.co.uk will not repair or replace the damaged merchandise at no cost to you.
Do I Need to Buy Hardware or Screws?
All hardware is provided with the exception of screws. This is due to the fact that differing screws are needed in differing applications. The exact length and type of screw will vary depending on whether you are mounting your blinds into drywall, wood, concrete or metal. As a result we do not send mounting screws with your order.
Reaching Us
If you need to reach us, please use our contact form or email us on info@247LoftBlinds.co.uk, alternatively, use the following contact details: -
Phone: 0800 0336 247 (Monday to Friday 9am to 5pm.)
If the line is busy you will be directed to our answer phone.
Please leave a message and we will contact you.
Fax: 0808 280 1459
Postal Address
247LoftBlinds.co.ukAPEX House, 172 Blackmoorfoot Road, Crosland Moor, Huddersfield, West Yorkshire, HD4 5RE
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